Return & Refund Policy

Last updated: September 17, 2026

We want you to be satisfied with your purchase. Our return policy is designed to be clear and straightforward.

Return Window

You may request a return within 30 calendar days of delivery. Enjoy 30-day hassle-free returns.

Return Conditions

To be eligible for a return, the item must be:

Unused
In its original packaging
If the return is due to a quality issue, please contact us with photos and a description so we can review it promptly

Return Shipping Cost and Responsibility

Customer remorse (changed mind, no longer needed, ordered by mistake): The customer is responsible for return shipping costs. We do not charge a restocking fee or reshipping fee.
Defective or incorrect item: We will provide a prepaid return label and cover the return shipping cost. We do not charge a restocking fee or reshipping fee.

How to Start a Return

Email us at info@annmariegiannimall.my with your order number and the reason for the return.
We will confirm whether your item qualifies and provide return instructions, including the return address and, where applicable, a prepaid return label.
Pack the item securely in its original packaging.
Ship the item to the return address we provide.

Return Address

8883 Oakview St, Plymouth, MI 48170, United States

Refund Timeline

Once we receive your returned item, we will inspect it and process the refund within 1–2 business days. The refund will be issued to your original payment method. Depending on your bank or payment provider, it may take an additional 7–10 business days for the refund to appear on your statement.

Exchanges

We do not offer direct exchanges. If you need a different item, please return the original item for a refund and place a new order. This is usually the fastest way to receive the item you want.

Non-Returnable Items

For hygiene and safety reasons, certain personal care items may not be returnable unless they are defective or damaged. If you are unsure whether your item qualifies, please contact us before shipping it back.

Questions