Last updated: September 17, 2026
Orders & Payment
What payment methods do you accept?
We accept Visa, MasterCard, and PayPal. All transactions are processed in U.S. dollars (USD).
Is my payment information secure?
Yes. All payments are processed through a secure SSL encrypted connection. We do not store full payment card numbers on our servers.
Do I need an account to place an order?
No. You can check out as a guest without creating an account.
Will I be charged sales tax?
No. We do not charge sales tax, and no tax is calculated or added at checkout.
Are there any hidden fees?
No. The amount shown at checkout is the total amount you pay for the product and shipping. Shipping is free within the contiguous 48 United States.
Shipping & Delivery
Where do you ship?
We ship to the contiguous 48 United States only. We do not ship to Alaska, Hawaii, Puerto Rico, or other U.S. territories. We also do not ship to P.O. boxes, APO/FPO addresses, or international destinations.
How much does shipping cost?
Shipping is free for all eligible orders within the contiguous 48 United States. There is no minimum purchase requirement.
How long does processing take?
Orders placed before 2:00 PM Eastern Time (ET), Monday through Friday, are typically processed the same business day. Orders placed after 2:00 PM ET, or on weekends or federal holidays, are processed on the next business day. Standard processing time is 1–2 business days.
How long does delivery take?
Estimated transit time is 3–5 business days after shipment for the contiguous 48 states. Total estimated delivery time is 4–7 business days, calculated as processing time plus transit time. Transit time is an estimate provided by the carrier and is not a guaranteed delivery date.
Which carrier do you use?
We select a reliable carrier based on the destination state to provide the most suitable delivery service.
Can I track my order?
Yes. Once your order ships, you will receive a shipping confirmation email with tracking information. You can use that tracking number on the carrier’s website to follow your package.
What if my tracking has not updated?
Tracking can take up to 24–48 hours to update after shipment. If it still has not updated after that window, please contact us at info@annmariegiannimall.my or +1 734-837-0073, Monday–Friday, 9:00 AM–6:00 PM ET.
What if my package is delayed, lost, or damaged?
Weather, peak season, or unforeseen events may occasionally affect delivery. If your package is delayed, lost, or damaged, contact us with your order number and we will work with the carrier to resolve the issue.
Returns & Refunds
What is your return window?
You may request a return within 30 calendar days of delivery.
What condition must the item be in?
Items must be unused and in original packaging. For quality issues, please contact us with photos and a description so we can review it promptly.
Who pays for return shipping?
If you are returning an item because you changed your mind, no longer need it, or ordered by mistake, you are responsible for return shipping costs. If the item is defective or incorrect, we will provide a prepaid return label and cover the return shipping cost.
Is there a restocking fee?
No. We do not charge a restocking fee or reshipping fee.
How do I start a return?
Email us at info@annmariegiannimall.my with your order number and the reason for the return. We will confirm whether your item qualifies and provide return instructions, including the return address and, where applicable, a prepaid return label.
What is the return address?
8883 Oakview St, Plymouth, MI 48170, United States
How long does a refund take?
Once we receive your returned item, we will inspect it and process the refund within 1–2 business days. The refund will be issued to your original payment method. Depending on your bank or payment provider, it may take an additional 7–10 business days for the refund to appear on your statement.
Do you offer exchanges?
We do not offer direct exchanges. If you need a different item, please return the original item for a refund and place a new order. This is usually the fastest way to receive the item you want.
Are all items returnable?
For hygiene and safety reasons, certain personal care items may not be returnable unless they are defective or damaged. If you are unsure whether your item qualifies, please contact us before shipping it back.
Products
What kind of products do you sell?
We sell skin care and personal care products made with natural and organic ingredients for a range of skin types. Our catalog includes items such as cleansers, moisturizers, serums, masks, and other daily skin care essentials.
Are your products affiliated with any other brand?
No. annmariegiannimall is an independent brand and is not affiliated with, endorsed by, or sponsored by any other brand.
How should I choose the right product for my skin?
If you are unsure which product fits your routine, contact us at info@annmariegiannimall.my and we will help you find a suitable option based on the information you provide.
Do you offer product recommendations for sensitive skin?
We can share general product information, but we do not provide medical advice. If you have a skin condition or allergy concerns, please consult a qualified health professional before use.
Contact & Support
How can I contact you?
You can reach us at:
annmariegiannimall
8883 Oakview St, Plymouth, MI 48170, United States
Email: info@annmariegiannimall.my
Phone: +1 734-837-0073
Service hours: Monday–Friday, 9:00 AM–6:00 PM ET
You can also use the contact form at the bottom of the Contact Us page.
When can I expect a reply?
We respond to emails and form submissions during our service hours, Monday–Friday, 9:00 AM–6:00 PM ET. Messages received outside these hours are handled on the next business day.